Refund Policy
If you cancel your SparkStar's MailVenture subscription, we'll send you a prorated refund for any MailVenture issues that haven't shipped yet. This policy is part of our Terms of Service and Privacy Policy.
What's Refundable
- Unshipped MailVenture issues. Any MailVenture issues left in your current subscription year that haven't shipped when you cancel.
- Renewal charges. If you cancel after your annual renewal is charged but before that year's first MailVenture ships, we'll refund the full renewal charge.
Refunds are calculated per MailVenture: the price you paid for the year divided by the 8 (eight) MailVenture issues it includes. For example, if you paid the $59.99 launch rate and cancel after 3 (three) MailVenture issues have shipped, you'd receive a refund for the 5 that haven't shipped, about $37.49.
What's Not Refundable
SparkStar's MailVenture issues that have already shipped are non-refundable.
How to Get a Refund
Cancel through your subscriber account or by emailing [email protected]. We'll process your refund when your cancellation is complete. You don't need to make a separate request.
When You'll Receive It
Refunds go back to your original payment method within 15 business days. Your bank or card issuer may take a few extra days to post it.
Lost or Damaged MailVentures
If a MailVenture doesn't arrive or arrives damaged, email [email protected] within 30 days of its expected delivery and we'll make it right.
Gift Subscriptions
Refunds for gift subscriptions go to the purchaser's original payment method.
Your Rights
Nothing in this policy limits any refund rights you have under applicable law. For how renewals and cancellations work, see our Auto-Renewal Terms.
Questions
Email [email protected].